Secure, Frictionless Digital Services During COVID-19 and Beyond

Secure, Frictionless Digital Services During COVID-19 and BeyondThe Covid-19 pandemic and subsequent economic recession is increasing the demand for federal, state and local government services, often online, like never before. At the same time, government agencies must contend with increasing cybersecurity threats. New expectations of customer service are driving agencies to revise their approaches to digital identity management as more people transact and interact with government services online.Digitally, there is also an increase in fraud and identity theft, which makes it more difficult to reliably verify that online visitors are who they...Contents

We’ve mentioned this is a “software as a service,” so it’s not anything that has to get implemented on the user end and there is some integration involved. We’ve also talked about how it helps from a fraud, waste and abuse perspective.

As to the software as a service approach, it sounds like this is something that can be and should be implemented enterprise-wide. While individual agencies, for instance state or local governments, might bring it on, is this also something that would be an important approach across the enterprise?

Let’s talk about behavioral biometrics. This solution looks at the behavioral side to track how someone normally uses their device and then uses that as an identifier.

When talking about biometrics and behavioral indicators, are there concerns in terms of citizen privacy?

To wrap it up... These days, the demand for online federal, state and local government services is at an all time high. This also means that agencies must contend with ever increasing cybersecurity threats.

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Digitally, there is also an increase in fraud and identity theft, which makes it more difficult to reliably verify that online visitors are who they claim to be. To provide constituents with frictionless access to critical services while preventing fraud, it’s critical for government portals to have a global view of their citizens and customers so they can assure identity.How can you confidently verify that the person on the other end of the line is who they claim to be?

This ebook will discuss a critical missing piece in many digital government strategies: global digital identity assurance – and how LexisNexis® Risk Solutions can help agencies defend against cybercriminals while protecting the experience of legitimate and trusted users.