We’ve mentioned this is a “software as a service,” so it’s not anything that has to get implemented on the user end and there is some integration involved. We’ve also talked about how it helps from a fraud, waste and abuse perspective.

What are some of the other benefits that agencies can receive with that mindset of digital identity assessment?

The critical step is that you’re able to do that risk assessment before moving fully into the onboarding or authentication process, so right at the beginning you can decide if there a threat — and if there is, you can choose to intervene and do some extra validation. You can layer on top of what you already have in place so your existing digital and physical identity verification and authentication tools don’t have to be taken away.

You can just layer on top and use those layers in a more dynamic process. It also allows the opportunity to gain that single view of the citizen from a digital identity point of view, which could be very useful if you’re offering multiple government services. Ultimately, the goal is to prevent external threats and protect your customers, while reducing friction and improving the overall citizen experience.