Accidents Happen
but Tom and Lily’s claims experience goes smoothly.

While life has gone well for Tom and Lily, issues occasionally appear. Leaving Lily’s business one afternoon, Tom sees another vehicle hit his parked car. As he approaches the accident and prepares to exchange insurance information through his carrier’s mobile app, the other vehicle speeds away from the scene. Thinking quickly, Tom uses his phone to photograph the vehicle’s license plate. Luckily for Tom, his carrier’s LexisNexis® Claims Datafill solution is able to use the license plate information from his photo to quickly identify the other driver and move forward with processing the claim.

The claims experience can make or break the customer relationship.It’s estimated that almost 8 out of 10 customers will drop their carrier after a bad claims experience.⁶

With LexisNexis® Claims Datafill, you have easy access to party, vehicle and policy information that can help you quickly resolve claims. Claims representatives can obtain accurate and complete information at first notice of loss (FNOL) and integrate the data directly into their claims administrative systems.¹

One leading carrier calculates that Claims Datafill delivers $4 million in unallocated loss adjustment expense (ULAE) savings by improving efficiency. Simply contacting a claimant sooner can cut rental time, towing, storage and attorney representation rates if there’s bodily injury. Reporting claims to the adverse carrier earlier can also potentially speed up the subrogation process.